A subscription that destroys goodwill · Proposed air date:
Evil Steve’s unnoticed flower-order subscription becomes a sharp discussion of fine print, short-term revenue and the lasting “badwill” created when a customer feels tricked.
This excerpt runs from 1:06.434 to 5:43.998 within its preserved source recording.
Proposed recording date: 2010-05-08. The exact broadcast date may differ.
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