A two cent instruction could prevent hours of support · Proposed air date:
A caller asks why increasingly complicated products do not include simple instructional media. Dr. Dave answers with a real support failure in which one undocumented uppercase and lowercase difference disabled expensive licenses, arguing that a two cent printed note could have prevented the disruption.
This excerpt runs from 1:59.586 to 4:50.494 within its preserved source recording.
Proposed recording date: 2006-04-29. The exact broadcast date may differ.
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