Ask the people who answer the phone · Proposed air date:
While advising a company choosing a new telephone system, Dr. Dave makes the executives slow down and ask the employees who answer the calls what actually works. Otherwise, he warns, users may receive an unsuitable system and then be blamed for failing to use it well.
This excerpt runs from 8:56.322 to 10:53.310 within its preserved source recording.
Proposed recording date: 2011-09-24. The exact broadcast date may differ.
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