Ask what the company knows and what will change · Proposed air date:
Dr. Dave explains how he responds to mixed listener reports: ask the company whether it knows the failures are happening, why they occur, what is being fixed and what will change, then give credit when its representatives answer candidly without pretending the technology is perfect.
This excerpt runs from 4:45.666 to 8:57.854 within its preserved source recording.
Proposed recording date: 2010-12-18. The exact broadcast date may differ.
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