Ask whether the fix risks the data · Proposed air date:
After a support intervention resets a client’s user account and apparently hides years of customization and mail, Dr. Dave explains how to ask about risk without attacking the technician or breaking trust.
This excerpt runs from 2:00.738 to 5:46.526 within its preserved source recording.
Proposed recording date: 2010-04-10. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
