The handwritten letter that reached AOL · Proposed air date:
Devoted listener Betty reports that the unwanted program from her earlier call was refunded, then describes sending a polite handwritten letter to AOL's chairman. Corporate staff called within a week, listened to her account and corrected conflicting support information. Dr. Dave is thrilled by the resolution and by an old-fashioned letter having real impact.
This excerpt runs from 6:45.858 to 9:56.702 within its preserved source recording.
Proposed recording date: 2008-05-17. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
