Customer feedback reaches the ivory tower · Proposed air date:
A report about an executive threatening a frustrated customer reminds Dr. Dave of the persistence required to resolve his own long AT&T billing dispute and why senior leaders sometimes need direct, public feedback.
This excerpt runs from 6:37.250 to 9:09.054 within its preserved source recording.
Proposed recording date: 2010-06-05. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
