Customers before the quarterly stock price · Proposed air date:
Using Dell's proposed move back to private ownership, Dr. Dave explains how constant attention to the current month, quarter and share price can crowd out customer care, long-term research and better products. In his view, removing that pressure can make it easier to do the right thing for both the customer and the company.
This excerpt runs from 4:01.634 to 5:57.022 within its preserved source recording.
Proposed recording date: 2013-03-16. The exact broadcast date may differ.
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