Customers provide feedback by what they buy · Proposed air date:
Dr. Dave describes returning to Dell for a longtime client only after the company improved from what he saw as a slide into mediocrity. His larger point is that the free market is uncomfortable but effective: customers communicate dissatisfaction by walking away and approval by returning when performance improves.
This excerpt runs from 2:56.322 to 5:13.438 within its preserved source recording.
Proposed recording date: 2007-12-08. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
