Do not blame the brand without the cause · Proposed air date:
Caller Julie condemns Dell after being told her computer is shot. Dr. Dave validates her frustration but refuses to blame the brand without knowing whether the cause is software, power, a switch or another component, then recalls two identical client computers whose matching parts failed two years apart.
This excerpt runs from 4:32.226 to 8:14.046 within its preserved source recording.
Proposed recording date: 2005-03-26. The exact broadcast date may differ.
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