Emotion can make an online buyer vulnerable · Proposed air date:
Dr. Dave recounts trying to help a less technical friend buy a phone online, waiting eight weeks, receiving only a partial refund and refusing to return the merchandise before the rest of the money arrived. He then turns the personal experience into a lasting consumer lesson: intense demand for a scarce item creates emotional pressure that dishonest sellers can exploit.
This excerpt joins 2 preserved source passages: part 1, 7:04.546 to 9:15.422; part 2, 1:15.490 to 4:01.214.
Proposed recording date: 2005-12-24. The exact broadcast date may differ.
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