Even an expert calls tech support · Proposed air date:
Dr. Dave says an expert still calls technical support as due diligence, not because support certainly has the answer, but because the manufacturer may know about a new bug, patch or firmware update that an outsider cannot yet know. The point captures both his persistence and his willingness to check for knowledge beyond his own.
This excerpt runs from 7:36.930 to 8:34.206 within its preserved source recording.
Proposed recording date: 2012-09-15. The exact broadcast date may differ.
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