When support says everything is fine, find the truck

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When support says everything is fine, find the truck · Proposed air date:

When a provider's app and telephone representative both say nothing is wrong but a client is completely offline, Dr. Dave sometimes gets in his truck and looks for the technicians working nearby. He recalls politely asking field crews, learning that major outages were real and even finding crews repairing the ISDN line before an old Saturday broadcast.

3:49 · Consulting Philosophy

Source recording

This excerpt runs from 4:20.322 to 8:09.214 within its preserved source recording.

Proposed recording date: 2015-05-09. The exact broadcast date may differ.

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