Finding the wireless card through its FCC ID · Proposed air date:
Support representatives and the manufacturer's specifications misidentify the wireless card in a client's new laptop. After wasting time on the wrong drivers, Dr. Dave removes the card, uncovers its FCC ID, traces the regulatory filing and works backward to the correct manufacturer and driver. He tells the story to show the real difficulty of his own recommendation, not just its preferred outcome.
Listen to the full show’s available recordings · Source recording and timing