Follow important email with a call · Proposed air date:
A survey says many customer-service emails were ignored, but Dr. Dave adds that technical delivery failures can look like human neglect. Because sending a message does not prove it arrived, he says he follows an important email with a phone call and sometimes even a fax.
This excerpt joins 2 preserved source passages: part 1, 0:31.490 to 0:57.118; part 2, 2:44.834 to 4:12.478.
Proposed recording date: 2005-06-04. The exact broadcast date may differ.
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