Good service after a bad cartridge · Proposed air date:
A refill cartridge fails after only about fifty pages, but Dr. Dave distinguishes a bad product experience from bad service because the store accepts his account and replaces it promptly without a fight.
This excerpt runs from 1:18.910 to 3:33.982 within its preserved source recording.
Proposed recording date: 2010-08-07. The exact broadcast date may differ.
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