Good service is how problems are handled · Proposed air date:
Reviewing a relaunched broadband service, Dr. Dave says good customer service is not the absence of problems but the ability to deal with them well. He recalls months spent pressing the provider to consider ordinary customers, warns that a company can be technically right all the way into bankruptcy and reserves judgment until tests survive real homes, growing trees and several months of use.
This excerpt joins 2 preserved source passages: part 1, 7:03.458 to 8:57.342; part 2, 0:00.546 to 5:59.998.
Proposed recording date: 2005-09-24. The exact broadcast date may differ.
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