How Dell handled the battery recall · Proposed air date:
After discussing the recall in press interviews, Dr. Dave explains why video of a burning laptop forced a large response. He says Dell took time to understand the scope but then acted, accepted ultimate responsibility and identified Sony as the battery producer so consumers understood the supply chain.
This excerpt runs from 6:59.330 to 9:18.718 within its preserved source recording.
Proposed recording date: 2006-08-19. The exact broadcast date may differ.
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