How they respond to the problem · Proposed air date:
Dr. Dave says the important measure of a provider is not perfection but how it responds when something goes wrong. Being able to reach someone who will take care of the problem matters more than imagining a competitor without mistakes.
This excerpt runs from 8:48.482 to 9:45.438 within its preserved source recording.
Proposed recording date: 2012-10-13. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
