When customer feedback changes a company overnight · Proposed air date:
Dr. Dave reports that Sony abandoned a proposed charge for removing bundled trial software after one day of negative feedback. What excites him is the larger principle: direct, immediate public response can make markets more efficient and remind companies how important their customers are.
This excerpt runs from 6:17.122 to 8:32.286 within its preserved source recording.
Proposed recording date: 2008-03-22. The exact broadcast date may differ.
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