Judge a company by the pattern, not one problem · Proposed air date:
An HP order-system failure and Dr. Dave’s own IBM frustrations lead him to ask how much weight a consultant should give a few bad experiences, and to compare a company’s performance with realistic alternatives.
This excerpt runs from 0:09.154 to 5:56.798 within its preserved source recording.
Proposed recording date: 2004-09-25. The exact broadcast date may differ.
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