Owning a missed follow up

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Owning a missed follow up · Proposed air date:

Caller Rudy returns because the detailed instructions Dr. Dave promised two weeks earlier never arrived. Dr. Dave locates the email while they are speaking, apologizes without deflecting and promises to resend the steps during the next break, showing accountability when an ordinary service detail falls through.

1:43 · Consulting Philosophy

Source recording

This excerpt runs from 6:48.578 to 8:31.998 within its preserved source recording.

Proposed recording date: 2005-11-12. The exact broadcast date may differ.

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