An unresolved client computer leads Dr. Dave to explain that frustration makes people discard machines too quickly or try random changes that make matters worse. He advocates patience, composure and dealing with the facts while admitting that the right stopping point is not always visible at the beginning.
This excerpt runs from 5:21.790 to 7:53.118 within its preserved source recording.
Proposed recording date: 2009-06-06. The exact broadcast date may differ.
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