A surprising reliability survey gives Dr. Dave a chance to separate reputation from evidence. He says companies may benefit when perception becomes truth in the market, but an owner's lived experience ultimately matters more: a computer believed to be excellent still has a real problem when it does not work.
This excerpt runs from 3:52.098 to 6:35.070 within its preserved source recording.
Proposed recording date: 2008-09-06. The exact broadcast date may differ.
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