Respectful, firm, assertive, not aggressive · Proposed air date:
Dr. Dave acknowledges the caller’s frustration with outsourced support and advises asking respectfully for someone easier to understand. He distills his customer service approach into being respectful, firm and assertive without becoming aggressive, then brings the advice back to getting the machine repaired.
This excerpt runs from 9:47.074 to 10:55.518 within its preserved source recording.
Proposed recording date: 2006-04-29. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
