Solve the problem without creating another · Proposed air date:
Dr. Dave explains that even when a utility or service representative frustrates him, he keeps his anger inside, does not yell or curse and deals with the person professionally and courteously. His deliberately gentle questions reduce the conflict to its purpose: solve the problem on his end without causing another problem for the person trying to help.
This excerpt runs from 8:14.530 to 9:37.342 within its preserved source recording.
Proposed recording date: 2013-03-23. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
