Start with what the business needs to accomplish

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Start with what the business needs to accomplish · Proposed air date:

A dentist asks about office email, but the actual need is simply replacing paper notes passed among staff. Dr. Dave rejects starting with a costly server product and says to define the desired outcome first, then use technology creatively, which leads to a small network message tool that mirrors the existing workflow.

1:27 · Consulting Philosophy

Source recording

This excerpt runs from 5:50.832 to 7:18.142 within its preserved source recording.

Proposed recording date: 2006-07-08. The exact broadcast date may differ.

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