Step back before the solutions become esoteric · Proposed air date:
A relentless friend's unprecedented laptop problem gives Dr. Dave a clear troubleshooting lesson: when attempted solutions become increasingly exotic and feel like flailing, stop and ask which basic fact or assumption may have been missed. He also explains that years of hands-on work create an intuitive sense for a machine that is difficult to reproduce remotely.
This excerpt runs from 1:00.354 to 5:26.910 within its preserved source recording.
Proposed recording date: 2013-01-05. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
