Technical evidence changes a support call · Proposed air date:
Dr. Dave describes using a DNS report when an Internet provider insisted that a long running connection problem was local. He says the tone changed and the case was escalated once he could identify a failing server, showing how collected evidence can make a support conversation productive.
This excerpt runs from 0:27.106 to 2:12.062 within its preserved source recording.
Proposed recording date: 2006-09-30. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
