Technical support is a partnership · Proposed air date:
Dr. Dave says the user and support professional share responsibility for solving a problem. He explains that calmly admitting uncertainty can disarm tension and invite help, while beginning with anger makes a good human support experience much less likely.
This excerpt runs from 5:27.362 to 7:50.526 within its preserved source recording.
Proposed recording date: 2005-07-02. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
