Technical support is a shared responsibility · Proposed air date:
Dr. Dave says remote support is a dialogue with a person, not merely an interaction between a technician and a machine. Across two preserved portions, he explains that an office needs a patient participant who can locate accurate information, listen and communicate clearly, keep stress manageable and recognize that obtaining a timely result is a shared responsibility.
This excerpt joins 2 preserved source passages: part 1, 6:02.370 to 8:19.550; part 2, 5:09.122 to 7:58.206.
Proposed recording date: 2012-12-15. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
