The provider should know its own policy · Proposed air date:
A caller has asked several employees to explain contract fine print without getting an answer. Dr. Dave says customers are not responsible for attending the company’s training or reading its internal memos, and a representative who does not know the answer should connect the customer with someone who does.
This excerpt runs from 0:04.674 to 1:31.362 within its preserved source recording.
Proposed recording date: 2006-03-18. The exact broadcast date may differ.
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