The response can matter more than the mistake · Proposed air date:
Five years after the Sony BMG rootkit controversy, Dr. Dave argues that the dismissive response deepened the original harm and uses the episode to show how trust can be lost when a company minimizes what it did to its customers.
This excerpt runs from 1:03.650 to 5:06.942 within its preserved source recording.
Proposed recording date: 2010-11-06. The exact broadcast date may differ.
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