The secret rules of customer service · Proposed air date:
Comcast is said to disconnect unlimited-service customers at an undisclosed threshold, which reminds Dr. Dave of a Cox representative who could escalate a repair only after he repeated a secret phrase she whispered to him. His speed-limit analogy shows why customers cannot follow rules that providers refuse to state.
This excerpt joins 2 preserved source passages: part 1, 8:59.138 to 10:54.526; part 2, 0:34.050 to 4:22.366.
Proposed recording date: 2007-04-07. The exact broadcast date may differ.
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