When a routine drive job becomes a recovery · Proposed air date:
A simple drive upgrade unexpectedly fails, and a customer innocently picks up the running drive. Dr. Dave describes the technician’s panic, the mutual stereotypes between experts and users and his responsibility to absorb the recovery work and make the client whole.
This excerpt runs from 3:44.930 to 8:38.142 within its preserved source recording.
Proposed recording date: 2010-05-08. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
