When businesses want to go back to pencil and paper · Proposed air date:
Dr. Dave describes business owners asking whether internet complexity has erased technology’s value, then answers with simple safeguards, empathy for frustrated users and his surfing-the-wave metaphor.
This excerpt runs from 1:08.226 to 5:20.542 within its preserved source recording.
Proposed recording date: 2004-10-09. The exact broadcast date may differ.
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