When small cost cuts finally damage quality · Proposed air date:
Using Dell as his example, Dr. Dave explains how repeated small cost reductions can appear harmless until their combined effect crosses a threshold and changes product quality. His recommendation then depends less on naming a permanent best manufacturer than on judging which choice will cost the user least in time and frustration.
This excerpt runs from 4:59.970 to 8:17.086 within its preserved source recording.
Proposed recording date: 2006-01-21. The exact broadcast date may differ.
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