When software you bought stops letting you in · Proposed air date:
Elizabeth says accounting software she believed she owned stopped allowing her to reach years of family financial records unless she paid to upgrade. Dr. Dave compares software to a purchased book, acknowledges the human stakes of records for her household and disabled son, and argues that forced upgrades substitute vendor control for earning a customer through a better product.
This excerpt runs from 3:51.362 to 9:11.934 within its preserved source recording.
Proposed recording date: 2007-06-09. The exact broadcast date may differ.
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