When there is no fix, give customers an answer · Proposed air date:
While a critical firewall update is causing failures, Dr. Dave says a company does not need to pretend that it has an immediate solution. It does need to respond, acknowledge the problem, explain that people are working on it and avoid leaving customers to assume the worst in silence.
This excerpt runs from 4:11.682 to 6:35.742 within its preserved source recording.
Proposed recording date: 2005-10-08. The exact broadcast date may differ.
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