Dr. Dave and Evil Steve connect the quality of technical support to incentives. When the customer pays for a long distance support call instead of the manufacturer paying a toll free charge, they argue that the company has less reason to answer promptly.
This excerpt runs from 3:18.850 to 4:15.454 within its preserved source recording.
Proposed recording date: 2005-07-16. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
