Be kind to the user’s time and frustration

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Be kind to the user’s time and frustration · Proposed air date:

While helping caller Ron with an unpredictable restart loop, Dr. Dave weighs deep troubleshooting against a system restore. He says the simpler recommendation is kinder to the caller’s time and frustration, while openly acknowledging uncertainty and the possibility of a larger repair.

3:06 · Consulting Philosophy

Source recording

This excerpt runs from 1:03.106 to 4:09.054 within its preserved source recording.

Proposed recording date: 2005-06-18. The exact broadcast date may differ.

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