Courtesy during a difficult support call · Proposed air date:
A confusing phone bill leaves Dr. Dave irritated, but he makes clear that he does not blame the representative personally. Her patient response turns the call into a customer-service experience worth praising.
This excerpt runs from 2:56.962 to 4:44.478 within its preserved source recording.
Proposed recording date: 2008-09-13. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
