Great technology can create confusion faster · Proposed air date:
Dr. Dave explains that even excellent customer-management software is only a database and becomes terrible when a business fails to define the processes and maintain the information behind it. An anonymous client's streamlined server change reveals years of neglected data, and Dr. Dave concludes that technology and glitz do not solve the underlying problem; without disciplined work, they only produce confusion and chaos faster.
Listen to the full show’s available recordings · Source recording and timing