The realities on both sides of tech support · Proposed air date:
Former CompUSA support worker Carl describes having to cover unfamiliar systems and solve calls in as little as fifty seconds. He and Dr. Dave acknowledge that true beginners can be extremely difficult to guide, that computers should be easier and that even the technicians Dr. Dave criticizes are often capable people working inside a bad support structure.
This excerpt runs from 3:49.442 to 8:34.974 within its preserved source recording.
Proposed recording date: 2008-05-03. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
