The secret word for customer service · Proposed air date:
A cable provider acknowledges a weak signal but will not escalate the problem until Dr. Dave asks the right question. Courtesy and persistence help him reach a supervisor and argue for fixing the known fault before selling anything else.
This excerpt joins 2 preserved source passages: part 1, 5:39.522 to 8:55.582; part 2, 0:09.026 to 5:17.566.
Proposed recording date: 2006-02-25. The exact broadcast date may differ.
The source recording may be one part of a show. Use the full show link above to hear its available preserved recordings. Missing parts and uncertain dates are labeled on that page.
