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The official archive of all available ComputerTalk with Dave Mason radio shows. Spend some time with Dave. Listen to a full show or explore clips by topic.

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ComputerTalk with Dave Mason show archive

Clips by topic

3,475 unique clips. Each clip appears in one section. Historical conversations, not current advice. Full episodes remain available separately by date.

Consulting Philosophy

1414 clips, strongest first.

Real world performance is not the laboratory maximum · Proposed air date:

A caller expects accelerated dial-up to match its advertising, and Dr. Dave explains that technology claims often come from ideal laboratory conditions or an unusually fast result. In real use, he says, a customer may see only a fraction of the promoted performance.

1:23 · Consulting Philosophy

Recommend the competitor when it serves the user · Proposed air date:

When a caller reports that Dr. Dave’s Untraceable utility does not work with Internet Explorer 7, Dr. Dave admits the compatible version is unfinished and refuses to claim value it does not yet provide. He credits Microsoft’s improvement, explains his current uncertainty and recommends Firefox or Opera when those browsers better meet the user’s needs.

5:15 · Consulting Philosophy

Relationships begin with listening · Proposed air date:

Roger praises a radio sponsor who first explained the process, then listened closely enough to understand what the clients actually wanted. Dr. Dave connects that relationship-centered service to his own responsibility for the show: advertisers keep it on the air, but he turns many away rather than promote products he does not respect.

1:32 · Consulting Philosophy

Reliability can be worth more than the cheaper bill · Proposed air date:

Caller Kevin considers replacing office phone and Internet service after a previous switch caused failed rollover and alarm functions; Dr. Dave weighs the savings against business interruption and calls the avoided frustration worth more than the modest monthly difference.

4:01 · Consulting Philosophy

Rename it FixItAll.exe · Proposed air date:

Dr. Dave recalls a self-repairing infection that defeated every sophisticated technique and blocked ComboFix by name. In desperation he renamed the program FixItAll.exe, it ran and the computer was cleaned. Evil Steve asks whether he learned that in doctor school; Dr. Dave answers that sometimes a dying patient makes you pull something out of your hat.

1:41 · Consulting Philosophy

Room for what you did not plan · Proposed air date:

Tom's question about an inexpensive netbook lets Dr. Dave explain that people grow attached to useful tools and inevitably ask more of them than first intended, so a responsible recommendation must leave headroom rather than satisfy only the minimum stated need.

3:51 · Consulting Philosophy

Security without making it unusable · Proposed air date:

Teresa returns to report that Dr. Dave's earlier help worked. Her experience lets him explain that protection can become so interruptive that ordinary use suffers, while demanding perfect security, perfect seamlessness and total quiet at once is impossible; a workable system must find a middle path.

3:16 · Consulting Philosophy

Simple needs do not require expensive software · Proposed air date:

Caller Charles wants a small, reliable tool rather than a complicated professional editor. Dr. Dave begins from the work the caller actually needs to accomplish and explains that free or shareware programs can perform simple tasks as well as or better than expensive retail software.

1:18 · Consulting Philosophy

Slow down and troubleshoot methodically · Proposed air date:

When a home network works unpredictably, Dr. Dave gently suggests that frustration may be causing the caller to change too many things too quickly. He asks him to step back, make a list, verify each computer one at a time and restart the system in a deliberate order before drawing conclusions.

1:59 · Consulting Philosophy

Spark plugs for a gas and diesel car · Proposed air date:

Dr. Dave's son Nick asks why a Macintosh monitor does not simply work with a Windows computer. Dr. Dave explains that changing platforms can be more than changing brands by comparing spark plugs shared by two gasoline cars with a gasoline-to-diesel mismatch.

1:28 · Consulting Philosophy

Start with the likely and easy fix · Proposed air date:

Caller Todd has already been told his Internet provider may be responsible for interrupted streaming. Dr. Dave explains that he starts with a cause that is both plausible and reasonably easy to test before asking the caller to fight a harder external battle.

1:15 · Consulting Philosophy

Start with the result and work backward · Proposed air date:

A caller asks about a complicated server approach for sending email to a mobile device, and Dr. Dave reframes the problem around the desired outcome. He starts with the result the user wants and works backward, showing that a simpler path may already exist without the proprietary system under discussion.

0:49 · Consulting Philosophy

Technology, power, risk and truth · Proposed air date:

Dr. Dave summarizes the show's “hype-free zone”: technology offers extraordinary flexibility, education, information and communication, but no product comes without risk, cost, effort or pain. Honest consulting sometimes requires telling an angry caller that the vendor is not to blame and that the user made the mistake; his responsibility is to help people learn and deal with the truth.

2:29 · Consulting Philosophy

Ten seconds can protect the removable drive · Proposed air date:

After recovering data for people who disconnected external storage in haste, Dr. Dave warns that apparent success on earlier attempts does not make the shortcut safe. He asks listeners to spend a few seconds using the system’s removal process so pending writes finish before the drive is unplugged.

3:09 · Consulting Philosophy

The caller who changed Dave's mind about Twitter · Proposed air date:

Dr. Dave remembers mocking Twitter until a caller explained how carefully chosen sources made it useful. After trying it for his own radio and consulting work, he thanks her for being right and for making him think again, while preserving his warning that technology still requires self-discipline.

3:12 · Consulting Philosophy

The cloud is not the silver bullet · Proposed air date:

Caller Kevin’s syncing question prompts Dr. Dave to acknowledge the cloud’s usefulness while rejecting it as a universal answer, especially when a one-character account mistake forces a complete phone reset because the design assumes users will never make errors.

3:04 · Consulting Philosophy

The compulsion to help still needs a boundary · Proposed air date:

Faced with a Windows activation repair requiring registry edits, searches and dozens of precise steps, Dr. Dave admits that it is solvable but cannot responsibly be walked through on live radio. Even his “incredible compulsion” to help must yield to the limits of the medium, so he offers slower follow-up and recommends local expert help.

1:50 · Consulting Philosophy

Full episode archive

Browse by year, then month, to find the episodes from that month.

442 proposed broadcast dates, plus 2 undated entries. Dates are based on archive filenames and may be approximate. Some broadcasts survive as separate parts or incomplete recordings.

2015 (15 dates)
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2011 (29 dates)
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2010 (33 dates)
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2009 (42 dates)
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2008 (52 dates)
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2007 (52 dates)
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2006 (52 dates)
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2005 (52 dates)
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2004 (40 dates)
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2003 (1 date)
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2000 (1 date)
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Date unknown (2)