The official archive of all available ComputerTalk with Dave Mason radio shows. Spend some time with Dave. Listen to a full show or explore clips by topic.
ON AIR
Clips by topic
3,475 unique clips. Each clip appears in one section. Historical conversations, not current advice. Full episodes remain available separately by date.
Consulting Philosophy
1414 clips, strongest first.
Do not buy a replacement for a problem you do not have · Proposed air date:
A caller is ready to replace an external hard drive because his computer boots slowly whenever it is attached. Dr. Dave first separates the drive from the boot process and identifies a likely firmware setting, then warns that buying a new disk before testing the diagnosis may spend money only to reproduce the exact same delay.
Do not carry the old chaos forward · Proposed air date:
After so much trouble, James scrutinizes every unfamiliar symbol even though his computer now works. Dr. Dave calls the reaction hypervigilance, tells him to note real misbehavior without assuming disaster and urges him to enjoy the good position he earned rather than carrying all the old chaos into the present.
Do not guess without the details · Proposed air date:
Ruth describes a repair reached partly by luck and asks for a spreadsheet formula. Dr. Dave cautions against random changes, then admits he cannot translate the formula responsibly on air without seeing the exact original and offers to research it from her email.
Do not spend months when you can move forward · Proposed air date:
A mysterious permission change could require a long investigation, so Dr. Dave recommends a safe system restore. He admits that as a professional he always wants to discover exactly what failed because that is how he learns, but warns that someone outside the business can spend months chasing the answer when a practical route forward already exists.
Do what you reasonably can, then move forward · Proposed air date:
Answering a caller who is worried about online safety, Dr. Dave says he tries to lower risk in a practical way while recognizing that one hundred percent safety is impossible. After doing what he reasonably can, he moves ahead, gets the work done and does not let fear become the job.
Kevin returns to explain that an attempted server upgrade kept his dental office working late, strained the staff and ultimately cost more than hiring an expert would have. Dr. Dave compares his repeated exposure to technology failures with a police officer seeing crime every day, and Evil Steve closes the lesson by saying he would not pull his own tooth.
Experience from the minefields · Proposed air date:
Confronted with an unfamiliar installation message, Dr. Dave says part of what makes him good at the work is not unusual brilliance but having made many mistakes, seen many problems and learned by stepping through the minefields.
Experts still hit brick walls · Proposed air date:
After pointing a caller toward an obscure motherboard identifier, Dr. Dave explains that expertise comes from years of learning where, how and whom to ask. He adds that twenty years of experience does not make every problem easy; experts still reach dead ends and must find another route around them.
Fall back on intuitive experience · Proposed air date:
Caller Annette describes a computer that overheated only outside Windows and a successful BIOS reset; Dr. Dave calls her reasoning brilliant and observes that when no obvious explanation fits, experienced intuition can suggest the next careful experiment.
A discussion of old saved email becomes a practical lesson about attention. Dr. Dave recommends clearing the inbox aggressively after reading each message because email can quietly degrade productivity; Evil Steve answers with the perfectly in-character objection that this sounds too much like cleaning his room.
Give the technician a chance to succeed · Proposed air date:
A frustrated caller expects the cable company to fail, but Dr. Dave resists condemning every technician in the organization. He asks the caller to let the visiting person succeed or fail on the evidence, because attacking a potentially excellent technician at the door can become counterproductive.
Honesty means admitting what cannot be done well · Proposed air date:
Although skeptical of cartridge refilling, Dr. Dave is impressed by a local provider who does not know who he is and immediately admits that some cartridges cannot be refilled reliably. The willingness to turn away work rather than pretend every job can be done well earns more trust than a blanket sales claim.
If it does not feel right, do not build it · Proposed air date:
Dr. Dave explains that even commercial support is imperfect, but a buyer should choose a level of responsibility and recourse he can live with. Because Frank already feels uneasy about building the machine, Dr. Dave treats that intuition as valuable evidence and recommends an option he can return if something fails.
John describes an apparent hidden email infection that several scanners have not found. Dr. Dave admits he cannot recall the next tool on air, promises to research it during the break and urges John not to panic but to proceed patiently, one right step at a time.
Kevin will hear the answer in the archive · Proposed air date:
Caller Kevin asks how to open music files with the program he installed on his wife’s computer, thanks Dr. Dave warmly and says he will replay the archived show if he needs to hear the steps again.
Knowing what to ignore and what to write down · Proposed air date:
Bob’s pictures arrive successfully even though the same old message appears after every send. Dr. Dave says computer skill sometimes includes knowing what can be ignored, but asks Bob to record the exact wording before they try to diagnose and remove it.
Asked how to handle a detected virus, Dr. Dave bases his answer on a larger rule rather than bravado: choose the sequence that preserves the ability to undo a mistake. Healing, then quarantine and only then deletion leaves a back door and a measure of safety at every step until the irreversible choice.
Because he is not fully confident what two startup references mean, Dr. Dave tells a caller not to delete them. He recommends disabling them reversibly so they can be restored, explicitly explaining that uncertainty requires leaving a way back.
Look for horses before zebras · Proposed air date:
A caller suspects a failing video card, and Dr. Dave works through the monitor, memory, motherboard and power-supply possibilities before returning to the simplest tests. The conversation changes direction when the caller mentions recently adding a second hard drive.
Macs are still earthly machines · Proposed air date:
Responding to criticism that the show teases Mac users, Dr. Dave praises Apple’s quick setup and operating system while rejecting the idea that nothing ever goes wrong. However good they are, he says, Macs are still made on Earth and built by human beings rather than being spiritually superior.
When a caller asks what “default” means, Dr. Dave rejects the instinct to dismiss the question. He says computer people often jump many steps ahead by assuming basic knowledge, then patiently explains the term and even concedes that a default setting can sometimes be better than compulsive customization.
At the end of a long operating-system changeover call, Dr. Dave corrects any impression that his confidence makes the work easy. Some procedures are not trivial for everyone, he says, and require attention, method and care.
Not for half a percent more speed · Proposed air date:
Asked about performance tuning, Dr. Dave says he will not accept substantial risk, pain and effort for a tiny theoretical speed gain, even though a safe improvement may still be worthwhile.
Not led around by technologists · Proposed air date:
A doctoral student describes freezing in an unfamiliar Office interface and choosing another tool. Dr. Dave responds that Computer Talk tries to stay practical and refuses the faddish assumption that everyone must adopt the newest product, even when that leaves him feeling like an outsider.
Browse by year, then month, to find the episodes from that month.
442 proposed broadcast dates, plus 2 undated entries. Dates are based on archive filenames and may be approximate. Some broadcasts survive as separate parts or incomplete recordings.