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The official archive of all available ComputerTalk with Dave Mason radio shows. Spend some time with Dave. Listen to a full show or explore clips by topic.

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ComputerTalk with Dave Mason show archive

Clips by topic

3,475 unique clips. Each clip appears in one section. Historical conversations, not current advice. Full episodes remain available separately by date.

Consulting Philosophy

1414 clips, strongest first.

The best computer starts with the person and budget · Proposed air date:

When a caller asks whether one manufacturer makes the best high performance computer, Dr. Dave first asks what best means and how much the buyer wants to spend. His story of clients demanding the absolute best until hearing a twenty five thousand dollar possibility turns the vague request into a practical conversation about needs and budget.

0:44 · Consulting Philosophy

The broken belt may be only a symptom · Proposed air date:

A caller asks whether to replace the failed belt in an inexpensive printer. Dr. Dave explains that the belt itself may be easy to replace, but friction from a worn track may have caused it to fail, so a good repair decision considers the root cause, uncertainty, time and value of the machine.

1:19 · Consulting Philosophy

The caller's paper log may be better · Proposed air date:

Al needs credible proof that he visited construction sites at night. Dr. Dave first explores photographs and voicemail, carefully noting what each fails to prove, but when Al describes a signed slip in a secured box Dr. Dave immediately says the simpler idea may be better than his own and offers to keep thinking about it.

2:38 · Consulting Philosophy

The eighty-twenty rule for computer care · Proposed air date:

A conscientious caller wants to keep cleaning a nearly new laptop, and Dr. Dave asks whether the time spent will create a meaningful benefit. He favors simple periodic maintenance and more storage over obsessive tidying that can waste time or delete something important.

4:11 · Consulting Philosophy

The manufacturer must honor its part of the bargain · Proposed air date:

Chris has already restored a nearly new display laptop and tried the available driver fixes, yet the sound has never worked correctly. Dr. Dave says the caller has done more than his part, the repair is no longer his battle and he should remain courteous and polite while being very firm that the manufacturer supply a working machine.

1:54 · Consulting Philosophy

The provider should know its own policy · Proposed air date:

A caller has asked several employees to explain contract fine print without getting an answer. Dr. Dave says customers are not responsible for attending the company’s training or reading its internal memos, and a representative who does not know the answer should connect the customer with someone who does.

1:27 · Consulting Philosophy

The right answer requires the right problem · Proposed air date:

A caller describes a “USB wireless Internet” connection, and Dr. Dave refuses to guess from words that could mean dial-up, DSL, Wi-Fi or cellular service. He asks concrete questions until the hardware and account finally make sense, explaining that even a correct solution is useless if it solves a problem the caller does not have.

4:05 · Consulting Philosophy

The value of time is the critical business cost · Proposed air date:

A business owner considers whether to struggle with Vista or pay to install XP so that old programs keep working. When the caller says he cannot afford the lost hours, Dr. Dave agrees that the value of time is the most critical business element and admits that even he often fails to count it properly.

1:46 · Consulting Philosophy

Use technology when it makes sense, and keep it at arm's length when it does not · Proposed air date:

A university caller describes feeling lost in a jungle of spreadsheet data. Dr. Dave answers that increasing capability makes simplicity more important: accept necessary complexity, but do not become immersed in tools merely because vendors produce another device or version.

2:21 · Consulting Philosophy

“It’s always a people problem” · Proposed air date:

A compromised personal email account, rather than broken encryption, lets outsiders hear an international law-enforcement conference call. Dr. Dave uses the incident to revisit an old consulting maxim he once thought too simple and now finds increasingly true: designers, programmers, operators and attackers are all people, and people remain the weak point.

2:46 · Consulting Philosophy

A combination device is a compromise · Proposed air date:

Using the Treo 650 as an example, Dr. Dave and Evil Steve explain that combining several devices saves space but usually means compromising each individual function. Dr. Dave says the right answer depends on the person’s actual needs rather than the impressiveness of the gadget.

2:08 · Consulting Philosophy

Full episode archive

Browse by year, then month, to find the episodes from that month.

442 proposed broadcast dates, plus 2 undated entries. Dates are based on archive filenames and may be approximate. Some broadcasts survive as separate parts or incomplete recordings.

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2004 (40 dates)
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Date unknown (2)