The Radio Show

The official archive of all available ComputerTalk with Dave Mason radio shows. Spend some time with Dave. Listen to a full show or explore clips by topic.

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ComputerTalk with Dave Mason show archive

Clips by topic

3,475 unique clips. Each clip appears in one section. Historical conversations, not current advice. Full episodes remain available separately by date.

Consulting Philosophy

1414 clips, strongest first.

When an extended warranty can make sense · Proposed air date:

Dr. Dave says extended warranties are usually poor value but makes a reasoned exception for an expensive computer whose included phone support ends after ninety days. He compares the multi year support price with only one or two hours of technician time and considers the likely cost of a single hardware failure.

2:07 · Consulting Philosophy

When Dave tried to book Steve Jobs · Proposed air date:

Dr. Dave remembers trying to bring Steve Jobs onto Computer Talk. Jobs would agree only if the conversation stayed entirely on NeXT and threatened to hang up if Apple or his earlier work came up; Dr. Dave refused because listeners deserved the full historical story, then reflects on Jobs’s unusual habit of severing himself from the past.

1:40 · Consulting Philosophy

When small cost cuts finally damage quality · Proposed air date:

Using Dell as his example, Dr. Dave explains how repeated small cost reductions can appear harmless until their combined effect crosses a threshold and changes product quality. His recommendation then depends less on naming a permanent best manufacturer than on judging which choice will cost the user least in time and frustration.

3:17 · Consulting Philosophy

When support no longer supports the product · Proposed air date:

Dr. Dave links sharply falling computer prices to the disappearance of genuinely useful technical support, then describes calling Linksys only to be told that its networking support did not support networking. He uses the absurd exchange to explain why even an experienced consultant often solves a problem while waiting rather than through the representative.

5:53 · Consulting Philosophy

When the April Fools joke should be real · Proposed air date:

A fake announcement for colorful gaming-computer cases convinces Dr. Dave that the company has accidentally found a real unmet market, leading him and Evil Steve to see April Fools announcements as low-risk trial balloons for ideas people may actually want.

3:20 · Consulting Philosophy

When there is no fix, give customers an answer · Proposed air date:

While a critical firewall update is causing failures, Dr. Dave says a company does not need to pretend that it has an immediate solution. It does need to respond, acknowledge the problem, explain that people are working on it and avoid leaving customers to assume the worst in silence.

2:24 · Consulting Philosophy

A beta is a beta for a reason · Proposed air date:

A caller asks whether the suggested tools work on a trial version of Windows Vista. Dr. Dave stresses that unfinished software is labeled beta for a reason, jokes about Vista’s long download and heavy graphics, and advises against relying on it when the goal is a usable everyday computer.

1:26 · Consulting Philosophy

Always give yourself a way back · Proposed air date:

Before a caller replaces a new computer's operating system, Dr. Dave insists on creating the restoration discs and gathering every hardware driver. The lasting principle is explicit: before a consequential change, preserve a safe route back in case the need ever arises.

1:12 · Consulting Philosophy

Behavior is part of Internet safety · Proposed air date:

Discussing online safety, Dr. Dave says protective hardware and software matter but behavior matters just as much. His driving analogy makes the principle concrete: even the safest car and every available airbag cannot overcome deliberately reckless driving.

1:23 · Consulting Philosophy

Charging to enable the chip · Proposed air date:

After strong quarterly Apple results, Dr. Dave objects to charging MacBook owners a small fee merely to enable wireless capability already built into their computers. He stresses that the amount is not the point; the principle and the feeling it creates for customers are what matter.

3:11 · Consulting Philosophy

Do not taunt the bad guys · Proposed air date:

After a television host publishes his bank details to dismiss privacy fears and someone uses them to create a direct debit, Dr. Dave draws a broader security lesson. Holding an opinion is one thing, but publicly declaring that an attack can never happen gives a determined person a reason to focus solely on proving the claim wrong.

0:58 · Consulting Philosophy

Even a technician could not turn off Windows 8 · Proposed air date:

Caller Annette jokes that a Windows 8 system restore took fourteen years, then reveals that despite working around electronics she had to search the web to learn how to turn the machine off. Dr. Dave uses the experience to ask how an interface advertised as easier could hide basic actions from knowledgeable people.

2:37 · Consulting Philosophy

How much bull is associated with Longhorn? · Proposed air date:

Caller Tom asks whether the hype around Windows Longhorn reaches the ankles, knees or chin and whether buyers should wait. Dr. Dave says people should buy a computer when they need one rather than struggle for an operating system that was still far away and had already lost its once central WinFS feature.

3:14 · Consulting Philosophy

Jim returns and Dave follows the trail · Proposed air date:

Jim returns with the full address of the unfamiliar download membership he discussed the previous week. Dr. Dave checks the site during the break, explains exactly what he can and cannot verify, reviews the hidden ownership information, reinforces the charge dispute and patiently walks the new user through separating the software from the questionable service.

8:10 · Consulting Philosophy

Julie says the show helped her greatly · Proposed air date:

Longtime listener Julie tells Dr. Dave that his show has helped her greatly and asks where to find written instructions for Microsoft Word. Dr. Dave explains that software makers removed large manuals because they could intimidate users, while recognizing that some people learn best from a book and recommending a beginner guide without talking down to her.

2:47 · Consulting Philosophy

Full episode archive

Browse by year, then month, to find the episodes from that month.

442 proposed broadcast dates, plus 2 undated entries. Dates are based on archive filenames and may be approximate. Some broadcasts survive as separate parts or incomplete recordings.

2015 (15 dates)
May
April
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February
January
2014 (12 dates)
July
June
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January
2013 (26 dates)
December
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2012 (35 dates)
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2011 (29 dates)
October
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2010 (33 dates)
December
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2009 (42 dates)
October
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January
2008 (52 dates)
December
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January
2007 (52 dates)
December
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2006 (52 dates)
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January
2005 (52 dates)
December
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January
2004 (40 dates)
December
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October
September
August
July
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May
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February
January
2003 (1 date)
April
2000 (1 date)
March
Date unknown (2)